It happens. Suddenly, when you boot your computer, you get a message
on your screen, saying “PXE-XXX: media test failure, check cable” and
‘Operating system not found’…
What happened?!?
There’s a few possible causes, and one likely one.
When a computer starts, first it does a few self-checks, then it looks
in various places for an OS (operating system) to boot, (Windows, OS
X, or Linux, depending on what you have on your computer).
The order in which the computer is set to look in these various places
depends on how the computer is configured. (The BIOS settings) A
typical order could be:
1. Look for an OS over the network (PXE)
2. Look for an OS on the CD-Rom drive (An OS install disk, etc..)
4. Look for an OS on the USB hard drives
3. Look for an OS on the hard drives inside the computer
When you get this error:
PXE-XXX: media test failure, check cable
PXE-XXX: Exiting PXE ROM
Operating system not found”
Your computer is telling you,
1. It tried to start the computer by looking on the network for an
operating system, but there was no network cable plugged in, so it
gave up.
2. It found no other alternatives (None of the other typical options
described in the above list were available).
So, the computer either:
1. cannot find the Operating System (Windows, Linux or OS X) on your
hard drive because key OS files have been corrupted or deleted, (This
could be caused by a virus, or hard drive malfunctioning) or…
2. your hard drive is broken, and cannot be found at all by your
computer. (This could be caused by a hard drive physically
malfunctioning)
What to do?
Go into the BIOS and see if your computer’s hard drive is listed. If
it isn’t, your hard drive is dead, and you need to replace it.
Hopefully you subscribed to a backup service like Carbonite
(http://sageserver.com/carbonite), or Mozy
(http://sageserver.com/mozy), or had a manual backup onto an external
hard drive of some sort.
If you don’t have a backup, then you’ll need to fork over big $$$ for
a data recovery service to recover the important files from your dead
hard drive.
If your hard drive is found in the BIOS, then things aren’t quite as
bad, but be careful, because if your hard drive is failing physically,
then it could die completely at any time, and with each use, you get
closer to total failure.
The most prudent thing to do would be to check the hard drive with a
bootable rescue cd such as SystemRescueCD (http://www.sysresccd.org/),
and look for read errors, or anything that tells you the drive is
failing. If the hard drive is failing, then use the same live cd to
pull of your files quickly, starting with the most important first, as
again, the hard drive can totally fail at any time.
The next thing to try is to boot with your OS install disk and try to
repair the OS so that it still boots. If you’re running windows,
google the fixboot and fixmbr commands found in the recovery console.
If you do get your computer booting again, get your files off as soon
as possible, do a complete anti-virus update and scan, and subscribe
to a good backup service.
Any competent computer service technician can do these steps for you,
and recover your data should it come to that.
Good luck!